· Troubleshooting skills on desktop and applications (MS office, Adobe etc)
· Troubleshooting skills on VPN connectivity and tools (MS Team, Webex)
· Experience in supporting windows domain password related issues.
· Troubleshooting experience using remote control tools
· Trouble shooting skills and experience in handling Exchange (Outlook)
· Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad, Desktop), browser, laptop performance related issues
· Experience in Service Desk Team handling
· Experience in supporting voice calls to Japanese users
· Experience in Windows Troubleshooting
· Experience in ITSM Ticketing tool
· Good Analytical & Coordination skills are essential.
· Good understanding of Computers and Troubleshooting skills required in Windows Operating System
· Customer service orientation and ability to work in a team.
· Excellent Soft skill, Communications skills (Voice, Email & Chat) to handle Japanese end users.