SERVICE DESK SPECIALIST

·       Troubleshooting skills on desktop and applications (MS office, Adobe etc)

·       Troubleshooting skills on VPN connectivity and tools (MS Team, Webex)

·       Experience in supporting windows domain password related issues.

·       Troubleshooting experience using remote control tools

·       Trouble shooting skills and experience in handling Exchange (Outlook)

·       Experience in handling other IT Issues like Printer, hardware (Laptop, iPhone, iPad, Desktop), browser, laptop performance related issues

·       Experience in Service Desk Team handling

·       Experience in supporting voice calls to Japanese users

·       Experience in Windows Troubleshooting

·       Experience in ITSM Ticketing tool

·       Good Analytical & Coordination skills are essential.

·       Good understanding of Computers and Troubleshooting skills required in Windows Operating System

·       Customer service orientation and ability to work in a team.

·       Excellent Soft skill, Communications skills (Voice, Email & Chat) to handle Japanese end users.